Last Updated: 22/09/2024

At Fastagwala, customer satisfaction is our top priority. We are committed to providing a seamless and positive experience for all our customers. This Customer Policy outlines your rights, responsibilities, and what you can expect from us when you shop for FASTag, GPS, and other products on fastagwala.in.

1. Customer Rights

As a valued customer of Fastagwala, you have the right to:

• Transparent Information: Receive clear, accurate, and complete information about our products, services, pricing, and policies.
• Quality Assurance: Expect high-quality products and services that meet the descriptions provided on our website.
• Fair Treatment: Be treated with respect and fairness at all times, with prompt responses to your inquiries, concerns, and complaints.
• Privacy Protection: Have your personal data protected in accordance with our Privacy Policy.
• Refunds and Returns: Request refunds, returns, or exchanges in line with our Return and Refund Policy.
• Customer Support: Access timely and helpful customer support to resolve issues related to your orders, payments, and account.

2. Customer Responsibilities

To ensure a smooth experience, we kindly ask our customers to:

• Provide Accurate Information: Ensure that all details provided during registration, ordering, and communications are accurate and up-to-date.
• Respect Terms and Policies: Abide by our Terms and Conditions, Shipping Policy, and other policies outlined on our website.
• Timely Payment: Complete payments for purchases using valid and authorized payment methods.
• Proper Use of Products: Use the products purchased from Fastagwala in accordance with the provided instructions and terms of use.
• Report Issues Promptly: Report any issues, damages, or discrepancies with your order within the specified timeframes to ensure quick resolution.

3. Customer Support

Our customer support team is here to assist you with any questions or concerns regarding your order, account, or product inquiries.

• Support Hours:   

                 24/7

• Contact Us:

  • Email: Royalmultipsd@gmail.com
  • Phone: 8999909294
  • WhatsApp: 9370711334

4. Returns, Refunds, and Exchanges

Fastagwala is committed to ensuring that you are satisfied with your purchase. Please refer to our Return and Refund Policy for detailed information on the process, eligibility criteria, and timelines for returns, refunds, and exchanges.

5. Complaint Handling

We take all customer complaints seriously and aim to resolve them promptly and fairly. If you are dissatisfied with any aspect of our service, please contact us with the details of your complaint, and our team will work to address it as quickly as possible.

Steps to Submit a Complaint:

1. Contact our customer service team via email, phone, or WhatsApp with your order details and a description of the issue.
2. Our team will acknowledge your complaint and provide a resolution timeline.
3. We will investigate and update you regularly until the issue is resolved.

6. Price Match and Discounts

Fastagwala strives to offer competitive and fair pricing on all products. Occasionally, we may offer discounts, promotions, or price matches, subject to terms and conditions. Promotional pricing is only valid during the specified period and cannot be applied retrospectively to previous purchases.

7. Privacy and Data Protection

Your privacy is important to us. All personal data collected through our website is handled according to our Privacy Policy. We do not share your information with third parties without your consent, except as necessary to fulfill your order or comply with legal obligations.

8. Cancellation Policy

Orders can be canceled within [Insert Timeframe, e.g., 24 hours] of placement, provided they have not yet been shipped. Once an order is dispatched, it cannot be canceled but may be eligible for return following our return policy.

9. Customer Feedback

We value your feedback and encourage you to share your experiences with us. Your suggestions help us improve our services and product offerings. You can provide feedback through our Feedback Form or directly contact our customer support.

10. Updates to Customer Policy

Fastagwala reserves the right to update or modify this Customer Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of our website and services constitutes acceptance of the updated policy.

Contact Us

For any questions regarding our Customer Policy or to resolve any issues, please reach out to us:

• • Email: Royalmultipsd@gmail.com
  • Phone: 8999909294
  • WhatsApp: 9370711334
•  

Thank you for choosing Fastagwala. We are dedicated to providing you with excellent service and look forward to serving you again.