FASTag is an electronic toll collection system operated by the National Payments Corporation of India (NPCI) and issued by various banks. It uses Radio Frequency Identification (RFID) technology to enable automatic toll payments at national and state highways, reducing the need for cash transactions and minimizing waiting time at toll booths.

FASTag is a sticker that is affixed to the windshield of your vehicle. It contains an RFID chip that communicates with the toll plaza’s reader to automatically deduct the toll amount from your linked account. This allows for seamless and cashless transactions at toll plazas.

You can obtain a FASTag through various channels:

1. Online Portals: You can apply for FASTag through official websites like FASTagWala.in

• Vehicle registration certificate (RC)
• Proof of identity (Aadhaar card Number etc.)

Yes, as of January 1, 2021, FASTag has been made mandatory for all vehicles traveling on national highways in India. It is also increasingly being required on state highways.

Yes, FASTag is valid across all national and state highways in India, regardless of the state you are traveling through. The system is designed to work seamlessly across different regions.

If your FASTag is damaged or not functioning properly, you should contact the issuing Help line number or the customer service of the FASTag provider. They can guide you on how to replace or repair the FASTag

You can check your FASTag balance through:

• The mobile app of the issuing bank.
• The official website of the FASTag provider.
• SMS services provided by the bank.
• Customer service at the toll plaza.

ASTag is linked to a specific vehicle and cannot be directly transferred to another vehicle. If you change your vehicle, you will need to get a new FASTag for the new vehicle and request deactivation or cancellation of the old FASTag.

To deactivate your FASTag, contact the issuing bank or authority and follow their procedure for deactivation. This usually involves providing details about the FASTag and the reason for deactivation.

If you encounter issues with your FASTag at a toll plaza, such as incorrect deductions or non-functionality, you should:

• Contact the customer service.
• Keep the transaction receipt and details of the issue.
• Follow up with your FASTag provider for resolution.